Knowing the difference between a multi-channel and an omnichannel user experience is crucial for companies. A brand can sell their goods through their website, mobile application and through their brick and mortar shop, this just implies multi-channel experience. It is when all distribution channels are perfectly aligned that a single customer experience is delivered.
When designing and implementing complex enterprise eCommerce solutions with a high level of service, we take a holistic approach. Omnichannel, merchandising, and content commerce applications are among the solutions available. We provide consultation on everything from traditional webstore webfronts to personalised shopping experiences across platforms and networks.
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